CLICK HERE for information on COVID-19 relief efforts
Metrocrest Social Services

COVID 19 Relief Efforts

Metrocrest Services is continuing to see large increases in need and anticipate that continuing into the unforeseeable future. Since March, we've seen a significant increase in the food pantry, as many families and seniors rely on the pantry for healthy food.

Additionally, job insecurity is affecting many of those in our community who are seeing a significant reduction in income. This will lead to a greater need for our housing assistance program to ensure families can pay their rent and avoid eviction. Our Case Managers continue to help those in need with rent and lodging assistance via phone and email to assess their needs.

During this time, Metrocrest Services is ensuring the needs of those we serve are met while at the same time addressing the safety of our employees and volunteers. As always, our mission is to serve those in need while providing encouragement and hope.

The safety of our clients, volunteers, and staff remains a top priority at Metrocrest Services. In line with CDC guidelines, Metrocrest Services will continue to require all staff, clients, volunteers, donors, and Resale store shoppers to wear masks when visiting a Metrocrest Services facility. Additionally, social distancing measures will remain in effect, and client meetings will continue to be held over the phone. 
On Tuesday, Gov. Greg Abbott issued Executive Order GA-34, which, effective Wednesday, March 10, will lift all COVID-19-related restrictions on businesses and the statewide mask mandate. The Governor's order does not require any change to safety protocols already in place. They simply drop the mandate that (1) individuals must wear a face-covering in public spaces and (2) businesses must require face coverings on business premises (thus leaving the decision of whether to require a face covering to the business owner). 
Click here for COVID-19 safety guidelines.

Key Statistics

In January 2021, Metrocrest Services:

  • served 8,093 people (a 161% increase*)
  • kept 191 households safe in their homes with $181,583 provided in rent and utility assistance (a 445% increase*)
  • had 3,479 visits to the food pantry (a 245% increase*)
  • helped 549 people with employment counseling services (a 268% increase*)

In 2020, Metrocrest Services:

  • served 28,066 people (60% were new clients)
  • kept 1,429 households safe from eviction (a 68% increase*)
  • provided 2,537 months of rent assistance (a 177% increase*)
  • fed 25,638 people (a 275% increase*)
  • distributed 2,207,048 healthy meals (a 143% increase*)
  • provided 7,225 employment services to 1,776 people (a 182% increase*)
  • provided 3,527 trips to the doctor's office or grocery store for 170 seniors
*Increase over previous year
How to Help

If you have any questions regarding donations, please take a look at our FAQ page here.

  • We will also need additional volunteer support.

Volunteer opportunities during COVID-19.

If you would like to assist in our pantry, and are not in an at-risk category, please go online to set up your profile and sign up for a shift. You can do so at: https://www.tfaforms.com/4820938 

Our pantry hours are currently Monday-Friday 8:30 a.m. - 4:00 p.m. and Saturday 9:00 a.m. - 12:00 p.m. (subject to change). In an effort to keep volunteers safe, please know that we have the following safety guidelines in effect.

Need Help?
  • If you are in need of assistance, please give us a call at 972-446-2100, Monday-Friday 8:30 a.m.-5:00 p.m.
  • Please have the application and relevant documents ready so we can be able to help you as quickly as possible. Click here for the application and directions on how to send it to our offices.
  • If you have any questions or are seeking further assistance, give us a call and our intake staff will give you more information on our current proccess for receiving assistance through Metrocrest Services.
With our schools closing, impacting thousands of children, and with the uncertainty regarding wages for many in our community, we are committed to remain open to serve the needs of our community. Our motto is "building a stronger community together". This is a time when the strength of our community will rise to the occasion.
PLEASE NOTE – Due to an extremely high volume of rental assistance requests, it may take up to 30 days to speak with a Case Manager about your rent or utility assistance needs. We appreciate your patience as we work to assist all as quickly as possible.
Additional Resources: