Metrocrest Social Services

Media: Press/Video

14th Annual Keyholder Breakfast gives hope to local families in need and continues Metrocrest Services’ mission of building a stronger community together

Breakfast raises funds for neighbors in crisis

Farmers Branch, Texas (April 9, 2019) – On Thursday, March 28, 2019 the Metrocrest Services community gathered to give hope and support to local families in need at the 14th Annual Keyholder Breakfast.

This is the agency’s largest fundraiser of the year and, thanks to sponsors and the nearly 500 attendees, Metrocrest Services raised over $150,000 to fund their programs that assist local neighbors in crisis. In 2018, these programs helped over 14,000 North Texans lead self-sufficient and independent lives.

Press release

Everyone Counts: PIT Homeless Count results

2/6/19: On Thursday, January 24th Metrocrest Services spearheaded the Point in Time (PIT) Homeless Count – this effort counted the unsheltered homeless in Carrollton, Farmers Branch, Addison, Coppell, and a portion of Dallas (in Denton County).
The count had never occurred in our community.

Over 60 amazing volunteers, along with local police officers, trekked out on this cold evening from 8:00 p.m. to 11:00 p.m. and located individuals who were homeless. Homelessness is defined by Housing and Urban Development (HUD) as living outdoors or in a place not intended for human habitation, such as a car.

Here are the results

19 Carrollton individuals, 245 C-FB ISD students identified as homeless in Point in Time Count

2/5/19: For the first time Metrocrest Services participated in the Point in Time Count, an nationwide initiative designed to count the number of homeless individuals living in a certain area.

Volunteers counted 33 un-sheltered individuals in the Metrocrest area, and 19 of those are in Carrollton.

Tracy Eubanks, Metrocrest CEO, said the organization expected to find between 20 to 50 people. Although some people may have been missed during the count, the number is a good reflection of the community, he said. In addition, an estimated 425 people are living in Carrollton motels. Carrollton-Farmers Branch ISD reported that 245 students are homeless, and the northern portion of Lewisville ISD has about 113 homeless students.

Read full article

Metrocrest to count homeless population

1/16/19: Every January, cities across the nation take part in the Point in Time Count, which identifies the number of homeless individuals in a particular area. The endeavor is organized by the U.S. Department of Housing and Urban Development (HUD), which will use the count to determine how to distribute funds to Metropolitan areas that are dealing with homelessness.

For the first time Metrocrest Services will participate in the count for the cities of Carrollton, Coppell, Addison and Farmers Branch.

Read full article here

This is a time of the year that demand from our Food Pantry often increases while our shelves are struggling to keep up.

Food Pantry Experiences Shortage

12/26/18: At Metrocrest Services in Farmers Branch, volunteers work six days a week to keep food pantry shelves stocked. But despite an increase in the number of food drives around the community to help, they say it hasn’t been enough to provide all of the food and supplies needed for the increase in families needing a helping hand this season.

“We’re seeing over 700 individuals every week. We’re their grocery store. That’s about 20,000 pounds of food or more going out every week, so we’re just having a real difficult time keeping the shelves full.” said CEO Tracy Eubanks.

See the article and video via NBC News 5 DFW
Metrocrest volunteer, John Hughes stocks the shelves for the food pantry.

Increased food pantry visits strains Metrocrest Services resources

12/26/2018: During the holiday season, Metrocrest Services has seen an increase to its food pantry visits since Thanksgiving, which organization representatives said has put a strain on resources. Even after the Christmas holiday, the pantry can face trouble in keeping its pantry stocked, making food donations a constant need.

Read entire article here

Giving families a true Christmas hope through our holiday store

11/26/2018: The Christmas holiday is quickly approaching, but some families are dreading this time of year. Barely making enough to get by, several families don’t know how they will keep the lights on let alone how they will buy Christmas gifts for their children.

Knowing situations like this exist in communities like Carrollton, Coppell, Addison and Farmers Branch, Metrocrest Services has provided a way for families to give their children a merry Christmas for more than 20 years.

Press release

Announcing Three New Board Members

Farmers Branch, Texas (November 8, 2018) – Metrocrest Services announces the appointment of three new members to its Boards of Directors, as well as the full slate of offices and board members for 2018-2019.

Joining the Board of Directors are Lucy Gore, Amy Marhoefer, and Jayson Sims.

“Metrocrest Services is so fortunate to have such a strong, dedicated board of directors which focuses on organizational strategy and long term sustainability. Our new board members are strong community leaders and will add great value to the board,” said Tracy Eubanks, CEO of Metrocrest Services.

Press release

Metrocrest Services Announces Promotion of Newkham-Binkley to Chief Operating Officer

Farmers Branch, Texas (September 24, 2018) – The Metrocrest Services’ Board of Directors and Tracy Eubanks, president & CEO, are pleased to announce the promotion of Nicole Newkham-Binkley to Chief Operating Officer.

As COO, Newkham-Binkley will be responsible for the general oversight of seasonal, family and senior programs. She will continue to oversee Development and Marketing Departments. Additionally, she will work directly with Eubanks to implement the board-approved strategic plan.

Press release

Metrocrest Services Awarded $5,000 from Jeff Van Matre Insurance Agency through Safeco Insurance®

Carrollton, Texas (September 11, 2018) – Jeff Van Matre Insurance Agency has earned a 2018 Safeco Insurance® Make More Happen Award in recognition of its commitment to making positive change happen in the local community.

The award includes a $5,000 donation that will go directly to Metrocrest Services, a nonprofit social services organization dedicated to assisting families, individuals and senior adults who are coping with crisis situations, need help stabilizing their lives or who require support to live independently.

Press release

Unique tie-cutting for newly named men's tie area at Metrocrest Resale

Nonprofit uses CEO long standing speech about the store’s merchandise to generate awareness about the store. 

WHO: Metrocrest Services, Metrocrest Resale, Metrocrest & Farmers Branch Chamber of Commerce

WHAT: Join Metrocrest Services, Metrocrest Chamber of Commerce, and Farmers Branch Chamber of Commerce for a ribbon-cutting unlike anything you’ve seen before. Tuesday, August 28th at the Metrocrest Resale store (Carrollton, Texas) experience a unique “tie-cutting”.

Media alert

Harvey donation leaves Metrocrest in need of supplies for back to school event

When Hurricane Harvey ravaged through Houston last year, thousands of people were displaced and in desperate need of supplies.

As Houston ISD prepared to reopen, students were left without basic supplies needed to begin the new school year. That’s when Metrocrest Services stepped in to provide those students with supplies.

Read full article here

Metrocrest Services to feed children through Sack Summer Hunger

As the summer months begin, Metrocrest Services is making sure no child goes hungry during summer break.

The nonprofit is set to soon begin its annual Sack Summer Hunger program, designed to give food to children who may not have access to meals when school is out.

“With so many kids on free/reduced lunch during the school year, we really saw a gap during the summer for them getting those meals, so we wanted to create a program that could really fill that gap for breakfast and lunch,” said Nicole Newkham, senior director of development and community engagement.

Read full article here
The Parks family will accept the award on March 29th at the Metrocrest Services 13th Annual Keyholder Breakfast, an event that is open to the public.

Honoring Parks Coffee with the Lou Sartor Heart for the Community Award

Farmers Branch, Texas (March 9, 2018) - Parks Coffee prides itself on great coffee and even better service. For years, that service has extended to the community they reside in by supporting agencies like Metrocrest Services.

In recognition of their outstanding commitment to the community, the local family-owned business will be receiving a prestigious award, the Lou Sartor Heart for the Community Award.

Press release

Carrollton Public Library Partners with Metrocrest Services to Host Job Fair

Carrollton, Texas (January 17, 2018) – Calling all employers! The Carrollton Public Library and Metrocrest Services have partnered together to host the first Metrocrest Community Job Fair on Monday, May 7 from 12-4 p.m. at Josey Ranch Lake Library (1700 Keller Springs Road).
This event will host 20 local employers to promote their career opportunities to local job seekers.

Press release

Bright holiday for 874 local families in need

The holidays can be a difficult time for many families struggling to meet the basic needs.

Farmers Branch, Texas (January 17, 2018) – Each year during the holidays many of our neighbors who struggle to put food on the table and provide a single gift for their child turn to Metrocrest Services. Through the support of community-wide food, toy, and coat drives we distributed 1,321 food boxes and 2,503 gifts to children during the holiday season, in addition to over 200 seniors who received Holiday Baskets with basic necessities.

Press release

Metrocrest Services eases back-to-school costs for local families

Farmers Branch, Texas (September 20, 2017) - As the new school year approaches, the smell of sharpened pencils, crayons, notebooks and backpacks will soon replace the scent of summer – the National Retail Federation estimated families will spend of an average of $687 on the needed back-to-school supplies and clothing, an amount many low-income families can’t afford. 

Fortunately, Metrocrest Services is there to help, an emergency assistance nonprofit that provides vital services to low-income families and seniors in need. 

Press release

Seasons of Services, Celebrating Volunteerism

Event chair Beccy Ratliff talks about celebrating volunteerism and what it means to her and the community.

Via Star Local Media:

Find out more about Seasons of Services, click here

Proceeds support programs provided by Metrocrest Services for families and seniors in Carrollton, Farmers Branch, Addison, Coppell and the City of Dallas in Denton County.

2017 Summer Newsletter

Stay updated with our annual print newsletter which features current news about the agency, volunteer opportunities and other way to support Metrocrest Services.

In this issue is:
  • “Foodraising” Goal Met
  • Seasons of Service
  • Senior Adult Programs
  • Metrocrest Resale Store and much more
View Summer Newsletter

If you'd like to be add to our mailing list, let us know - email us or call (972) 446-2102. 
(L-R) Charles B. Heath, CEO of Metrocrest Hospital Authority delivering the $100,000 check to Tracy Eubanks, CEO of Metrocrest Services.

Food Pantry Receives over $200,000 After “Foodraising” Campaign

July 10, 2017 – Metrocrest Services Food Pantry has received a total of$214,642 through a dollar-for-dollar match challenge from longtime supporter and generous donor, Metrocrest Hospital Authority (MHA).

The “foodraising” initiative was announced March 23rd at the Metrocrest Services 12th Annual Keyholder Breakfast, where over $75,000 was raised to kick off the drive.

News release

Metrocrest Residents Support Neighbors through Endowments

April 2017 - Funds help ensure long-term viability of Metrocrest Services, a non-profit many depend on for food and other services. 

News release

Lou Sartor Heart for the Community Award 2017

In recognition of its outstanding commitment to the community, Sam Pack's Five Star Ford Carrollton accepts the prestigious Lou Sartor Heart for the Community Award at Metrocrest Services' 12th Annual Keyholder Breakfast on March 23, 2017

"This is our home, this is our city, and this is our community. We have been involved because it's the right thing to do to give back to a community that has supported us and continues to support us today. We are humbled to be a part of this community and honored to be the recipient of the Lou Sartor Heart for the Community Award."   -Trey Russell, General Manager for Sam Pack's Five Star Ford Carrollton

The Lou Sartor Heart for the Community Award is presented by Metrocrest Services in recognition and celebration of outstanding commitment to the community. 

News release

Star Local Media Features Tracy Eubanks

October 2016 - For the Profile feature in the Coppell Gazette and Carrollton Leader, Tracy Eubanks answered questions regarding the best part of his job as CEO of Metrocrest Services, family life, and even sports. Details.

Reliant Awards $10,000 to Pantry

September 2016 - 185,000 online votes earned Metrocrest Services second place in the 2016 Reliant Gives challenge. The money will be used to obtain food for the pantry which will become 60,000 meals for families. 
Pictured (l-r): Rotha Crump, Crystal Sheppard, Tracy Eubanks, Cia Bond and Camilla Zimbal.

Farmers Branch Woman's Club Present Checks

May 2016 - Metrocrest Services is honored to receive funding from the Farmers Branch Woman's Club. A donation for $2,500 will be used for general needs and an additional $2,500 donation will support the lifeline program which benefits local seniors.

Metrocrest Services Retains 4-Star Rating

June 2016 - Charity Navigator, America's largest charity evaluator, provided notification that, under their enhanced financial methodology, Metrocrest Services retained its 4-star rating. View certificate

"We're proud! This exceptional rating that reflects Metrocrest Services' commitment to maintaining sound fiscal management practices, accountability and transparency in our operations."  -Tracy Eubanks, Metrocrest Services CEO
Over 430 attended the 2015 Keyholder Breakfast fundraiser March 17th.

Keyholder Breakfast Generates Over $110,000

March 23, 2016 - Sponsors, attendees, and supporters at the 11th annual Metrocrest Services Keyholder Breakfast on March 17th generated over $110,000 for the agency's financial assistance programs that benefit area families and seniors. Details.

Listen as Metrocrest Services clients Samantha, Claudia, and Rhonda share their stories. (video)
Camilla Zimbal & Josephus Howard, Frost Bank Vice President.

Frost Bank Effort Promotes Family Savings

April 2016 - A partnership with Frost Bank features bright blue piggy banks and encourages low-income clients of Metrocrest Services to set aside a few dollars a week in savings by providing monetary incentive and no-fee savings accounts.

"We coach so many who struggle to save money...having even a small cushion of savings can help an individual to be prepared, and hopefully avoid, future financial crises." -Camilla Zimbal, former Metrocrest Services Senior Director of Financial Stability

News release

Lou Sartor Heart for the Community Award Presented to Citi

March 6, 2016 - Metrocrest Services recognized Citi as a business that demonstrates a commitment to their community by awarding them the Lou Sartor Heart for the Community Award. 

"Leaders at Citi took the time to understand local needs and then chose to work with us to address those needs," said Metrocrest Services CEO Tracy Eubanks. "As a company they truly have a heart for helping others and have indeed done just that."

Over the last decade, Citi ihas generously supported Metrocrest Services employment counseling programs, and conducted workplace collection drives for food, school supplies and holiday items. A $50,000 grant from the Citi Foundation funded financial education programs for low-income families, fraud and scam prevention for seniors, and provided incentives for individuals to save for home purchases or higher education. Details.

Dallas Morning News Reports on Income Gap

January 15, 2016 - Metrocrest Services CEO Tracy Eubanks was quoted by Dallas Morning News Staff Writer Michael E. Young in an article on the reported disparity between affluent Americans and those struggling with low incomes. Full article.

“Eighty-five percent of the people we see have a job,
but they make a wage that isn’t sufficient and
they’re having their hours cut constantly.”

Al & Vera Jordan Endowment Transferred to Metrocrest Services

December 7, 2015 - The Al and Vera Lifeline Fund, originally entrusted to the Metrocrest Medical Foundation, was transferred to Metrocrest Services and is now known as the Al and Vera Jordan Senior Fund. The endowment will be used to support services for seniors in accordance with Metrocrest Services' mission of safe and independent living.

News release
Left to right, Carrollton Mayor Matthew Marchant, Metrocrest Services CEO Tracy Eubanks, Sonia Gaillard with the Office of the Governer, and Andres Alcantar of the Texas Workforce Commission

Metrocrest Services Honored by State of Texas

October 22, 2015 - Metrocrest Services received a State of Texas Small Business Award in the nonprofit category at the Governor's Small Business Forum held at Coyote Ridge Golf Club. The forum was sponsored by the Texas Governor's Office, Texas Workforce Commission and the City of Carrollton Economic Development Department. 

News release
2015 honorees Southwest Airlines, Jeanne Sawyer, Young Men's Service League/Lone Star Chapter, The Branch Church, Christus St. Joseph Village, Pete's Cafe and John Essman.

Seasons of Service Honors Volunteers

October 26, 2015 - The October 26th Seasons of Service luncheon emceed by retired WFAA-TV News Anchor Gloria Campos honored seven volunteers and volunteer groups for their contributions to Metrocrest Services.

The event celebrated the power of volunteerism and the vital roles of those who impact the lives of local residents by working with Metrocrest Services. 

News release (pdf)
Meet the honorees.  (pdf)

2015 Seasons of Service Honorees  (video)
Meet Sumner: How Metrocrest Services Helps Seniors  (video)
A Neighbor Saying Thanks for Glasses (video)

Grant Received from The Dallas Foundation

July 2015 - The Dallas Foundation recently awarded a Field of Interest grant to Metrocrest Services in support of transportation services for low-income seniors. 

The Dallas Foundation serves as a leader, catalyst and resource for philanthropy and primarily supports charitable causes in the city Dallas and Dallas county.

Read more.

Support from Sam Pack's Five Star Ford

July 2015 - Representatives from Sam Pack's Five Star Ford presented a check in support of flood aid provided to area residents during 2015 flooding.

The Door Church Supports Flood Relief Efforts

June 2015 - Community Pastor Christian Hemberger presented a check from The Door Church in Coppell to CEO Tracy Eubanks to support flood relief efforts benefiting local families. 
Photo by Nathan Hunsinger, Dallas Morning News Staff Photographer

Need for Senior Transportation Rises

November 2014 - Nanette Light reported for Dallas Morning News NeighborsGo on the transportation services for senior residents provided by Metrocrest Services. This vital service is increasing an increase in usage at a time when additional funding is needed to cover transportation expenses.  

Read more
Addison Midday Rotary Board Member Jim Duffy, President Darci Neuzil and Board Member Linda Groce present check to Metrocrest Services CEO Tracy Eubanks.

Addison Midday Rotary Presents $10,000 Check at Tee Up for Metrocrest

May 2015 - Members of Addison Midday Rotary attended Tee Up for Metrocrest on May 18th at Brookhaven Country Club to present a check in support of aid programs for families and seniors.

News release.
Charles Heath, CEO of Metrocrest Hospital Authority, presents check to Camilla Zimbal and Tracy Eubanks of Metrocrest Services.

Metrocrest Hospital Authority Supports Health-Related Senior Services

October 27, 2014- At the 2014 Seasons of Service luncheon hosted by Metrocrest Services, Metrocrest Hospital Authority CEO Charles Heath announced support for Metrocrest Services health-related programs for seniors, including transportation to medical appointments. A check for $50,000 was presented to Camilla Zimbal, Senior Director of Financial Stability Programs, and Tracy Eubanks, Metrocrest Services CEO.
From left: Michael Casey, Nicole Newkham, Tracy Eubanks and Randy Parks.

Parks Coffee/ProStar Services Event Benefits Metrocrest Services

October 24, 2014- The annual golf tournament hosted by Parks Coffee benefited local families by supporting the aid programs of Metrocrest Services. 

Sack Summer Hunger 2014 in Action (VIDEO)

August 2014- Meals and snacks were delivered to 1,530 youngsters during Sack Summer Hunger 2014. The program is designed to address food insecurities experienced by children who may miss regular meals over the summertime when they do not have access to meals provided at school.  

Watch Sack Summer Hunger 2014 (video)

Tracy Eubanks, at left, is pictured with other honorees at the Alpha Phi Alpha Gala.

Tracy Eubanks Honored by Alpha Phi Alpha

September 2014 - The Rho Nu Lambda Chapter of Alpha Phi Alpha fraternity honored golden legends, including Metrocrest Services CEO Tracy Eubanks, at their gala held September 13th at the Renaissance Hotel in Richardson.

Founded on principles of manly deeds, scholarship and love for all mankind, the chapter has been active supporters of Metrocrest Services. 

News release.

New Look, Name and Mission Introduced